Terms of Service

Please read these Terms of Service carefully before using ChatBlast. These terms constitute a legally binding agreement between you and ChatBlast. Your continued use of our platform signifies your acceptance of any updates or changes to these terms.

1. Acceptance of Terms

By accessing or using the ChatBlast platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to all of the terms and conditions stated herein, you are not permitted to access or use the platform. These terms apply to all users, including visitors, registered users, and paying subscribers.

2. Description of Service

ChatBlast is a Software-as-a-Service (SaaS) platform built on top of the WhatsApp Business API. We operate on a Bring Your Own WhatsApp (BYOW) model — you connect your own Meta-approved WhatsApp Business Account (WABA) to our platform. All conversation and message usage fees charged by Meta are billed directly to your Meta account; ChatBlast does not mark up or collect Meta usage fees on your behalf.

3. Account Responsibilities

• You are solely responsible for maintaining the confidentiality of your login credentials and API keys.
• You agree to provide accurate, current, and complete information during registration and keep it up to date.
• You may create sub-accounts for team members, but you remain liable for all activity conducted under your primary account.
• You must notify ChatBlast immediately at admin@chatblast.in upon becoming aware of any unauthorised access or use of your account.

4. Acceptable Use

• You must not send unsolicited bulk messages (spam) or messages to contacts who have not opted in.
• You must not transmit malicious code, viruses, or any harmful or offensive content via the platform.
• You must not use ChatBlast in violation of any applicable local, national, or international law or regulation.
• You must not attempt to gain unauthorised access to any part of the platform, its servers, or related systems.
• You must not engage in any conduct that disrupts, degrades, or impairs the performance or availability of the service for other users.

5. Payment Terms

All subscription payments are processed securely via Razorpay and are denominated in Indian Rupees (INR). Subscription fees are charged at the start of each billing cycle and are non-refundable except where required by applicable law. ChatBlast reserves the right to modify subscription pricing at any time with a minimum of 30 days' prior written notice sent to your registered email address. Continued use of the platform after a price change takes effect constitutes your acceptance of the new pricing.

6. Meta & WhatsApp Compliance

As a user of the ChatBlast platform, you are independently bound by and must comply with Meta's Terms of Service, the WhatsApp Business Platform Terms, and Meta's Commerce Policy and Messaging Policy. ChatBlast operates as a Meta Business Solution Provider (BSP) and may suspend or terminate accounts that violate Meta's policies, including but not limited to sending prohibited message categories or exceeding quality rating thresholds.

7. Limitation of Liability

To the maximum extent permitted by applicable law, ChatBlast and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business opportunities — arising out of or in connection with your use of the platform. In any event, ChatBlast's total aggregate liability to you for any claim arising from or related to this agreement shall not exceed the total fees actually paid by you to ChatBlast in the twelve (12) months preceding the date of the claim.

8. Termination & Account Deletion

ChatBlast reserves the right to suspend or permanently terminate your account, without prior notice, if you violate these Terms of Service, any applicable law, or Meta's policies. Upon termination, your right to access the platform ceases immediately. If you wish to self-terminate your account, you may do so at any time by navigating to Settings → Billing → Danger Zone and following the account deletion instructions. Data retention post-deletion is governed by our Privacy Policy.

9. User Data Ownership

You retain full ownership of all data you upload, import, or generate through ChatBlast — including contact lists, message templates, campaign data, and conversation history. ChatBlast acts solely as a data processor on your behalf and does not sell, rent, or share your data with third parties except as required to operate the service or as compelled by law. For full details on how we handle your data, please refer to our Privacy Policy.

10. Contact

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact our legal team at admin@chatblast.in. We aim to respond to all enquiries within 2 business days.